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Knowledgebase / Common

Common knowledgebase solutions

Knowledgebase System: Common
ArticleTopicRating
24 How do I register my software? Login to view Registration 50 %
37 Why do I get the error message "command contains unrecognized phrase/keyword. Error number 36"? Login to view Error Messages Unrated
71 Running the software you may receive an OLE error such as the one below. "Error 1440 OLE exe Login to view Error Messages Unrated
75 When I print off a webpage from Internet Explorer I get a Marine Software footer appear regardless o Login to view Printing 50 %
76 When Clicking the OK button on the Logon Screen an error message is displayed. When clicking the e Login to view Error Messages Unrated
78 When opening the software I receive an error message which says "Index does not match table" Login to view Error Messages 50 %
79 Recommended ANTI-VIRUS settings or why does the system open/run slowly? Login to view Anti-Virus 50 %
82 Why is the e-mail via MAPI function in the OPS is not available via Citrix or Teminal Server? Login to view Citrix and Terminal Server Unrated
83 How do I access my Office based software remotely over the Internet Login to view Citrix and Terminal Server 50 %
84 When an office user double clicks to open the OPSWin, the following warning appears. "Cannot Locate Login to view Account codes Unrated
85 How to Fix MAPI Login to view Email Unrated
87 I have installed the Marine Software product on a server but the Registration code that is produced Login to view Registration 49 %
88 When I open the software another program tries to install itself. Login to view Windows system files Unrated
89 Windows always prompts me with a "Open File - Security Warning" when I open a Marine Software Applic Login to view Windows 49 %
91 A client PC that has GroupWise installed wont create emails from inside Marine Software Applications Login to view Email Unrated
94 How do I get the software to send emails using Lotus Notes? Login to view Email 48 %
97 How can I see file extensions in Windows File Explorer? Login to view Windows Unrated
100 When opening the software I receive a warning that says Publisher could not be verified but the prog Login to view Error Messages Unrated
102 Backup Utility for Supported Customers. Login to view Backups 50 %
103 What is my Computers Default Language? ALL PC's MUST BE SET TO THE SAME LANGUAGE. Login to view Windows 50 %
104 How can I change the Administrator Password? Login to view Passwords Unrated
105 I've installed outlook 2010 and now the Marine Software applications cannot send emails. Login to view Email Unrated
109 I've been asked to update my software to the latest version, how do I do that? Login to view Updating Software 100 %
110 How do I launch and use the Internet Support Tool? Login to view Support Unrated
111 How can I find out where the Marine Software application folder is located? Login to view General Unrated
112 When I click Help then "Internet Support Tool" I get the following message:- "Sorry, a connection to Login to view Support Unrated
113 I can't access MPS through the network. An error comes up -e.g. "There is a problem with the licens Login to view Account codes 50 %
115 When I click on the Help button the help file is not shown or an error message appears saying tha th Login to view Help Files 0 %
116 When trying to open XXXWin.exe I receive this message "Sorry unable to start... Administrator has sh Login to view Error Messages 100 %
118 How do I install the Software onto a Citrix Server? Login to view Citrix and Terminal Server Unrated
121 Ports & IP addresses needed for Support Tool & ADR Cloud Sync? Login to view Support 100 %
122 How can I move the MPMWIN software to another Computer/ Server Login to view Installing Software Unrated
124 When I log into the software the Splash screen is showing the wrong company information. However, wh Login to view General Unrated
126 I am unable to install the Workstation Files or carry out the initial installation on a Server. Login to view Installing Software Unrated
127 When I try to open the application I receive a warning informing me that this isn't a trusted applic Login to view Error Messages Unrated
130 When Launching MSM or trying to email in MPS the user receives an error message:- "OLE error code 0 Login to view Error Messages Unrated
140 What are the minimum recommended system requirements to install and run the Marine Software modules? View Solution Installing Software 49 %
141 Will Marine Planned Maintenance run on "Windows 8" View Solution Windows 50 %
143 When I open the Software I receive the following error: Cannot resolve backlink. Error number:1976 Login to view Error Messages Unrated
144 How can I upload my system's database to Marine Software using the Internet Support Tool? Login to view Support Unrated
146 I have installed MPS/OPS but am unable to run the application on the server. The error is: Your sy Login to view Network Troubleshooting Unrated
147 When I opened up MPM/OPM, a window appeared advising me that I needed to back up. I tried to back it Login to view Backups 100 %
155 Whilst working in my MPS Marine Software purchasing system, the following error message displayed an Login to view General Unrated
156 I want to do something in the software but I can't find how to do it or it doesn't seem to do it? Login to view General 50 %
157 How can i upload my system's database to Marine Software on the support website? Login to view Data Transfer Unrated
159 How can send my system's database to Marine Software by email? Login to view Data Transfer Unrated
163 How can I send my system's datababase to Marine Software if I don't have internet connection on-boar Login to view Data Transfer Unrated
164 Marine Software's support desk has asked me to send them my system's database for troubleshooting. H Login to view Data Transfer Unrated
169 When I open the application I see the message "UNREGISTERED Clock Date has been tampered with" and i Login to view Error Messages Unrated
171 I am trying to download an "Installation Package" for every module from the support site however I d Login to view Backups Unrated
173 I need a new activation code but when I open the Registration screen and click on Email Request I re Login to view Email Unrated
174 I have installed the software on the vessel but the new vessel doesn't show in the Ships menu of the Login to view Updating Software Unrated
175 How can I email my software's database to Marine Software using the Internet Support Tool? Login to view Data Transfer Unrated
176 A client PC that has an email client installed but the software cannot create an email from inside M Login to view Email Unrated
182 How can I download my fixed data using the Internet Support Tool? Login to view Updating Software Unrated
184 I am unable to make a connection to the Marine Support Site when I use the Internet Support Tool? Login to view Support 0 %
185 When I click the Print button I receive an error and/or the application shuts down? Login to view Printing Unrated
186 I have added a new workstation to my network, what steps do I have to take so that I can access MPMW Login to view Network Troubleshooting Unrated
187 Marine Software have added another ship to my office system and I have sent my OSYSxxx.dbf file to t Login to view Updating Software Unrated
190 I have an error when running the software in a network setup. It only happens on one PC, all the oth Login to view Error Messages Unrated
192 How can I change the background image in the software? Login to view General Unrated
193 How do I shutdown the application so that no one on the network can use it if I I am instructed to d Login to view General Unrated
197 Does Marine Planned Maintenance run on "Windows 7" ? View Solution Windows 50 %
198 My computer is not registered to use the software but another computer on the network works fine. Login to view Registration Unrated
200 When we try to log in the MPM system we get the error: "Error Number 111 at 0 in openlocktable" " Login to view General 50 %
202 How do I download the latest manuals? Login to view General Unrated
203 How can I update my Marine Software application Login to view Support 0 %
210 MPM program opens up very slowly, it takes 3-4 minutes to open program. When you have to change MPM Login to view General Unrated
214 When I try to register the software, the Register button is greyed out, what can I do? Login to view Registration Unrated
217 Why do I get the error "Cannot Create File \\Servername\folder\xxxwexe.exe" (xxx - OPS, OSK, OPM or Login to view Installing Software Unrated
218 Why do I get the error "The program can't start because MSVCR70.dll is missing from your computer" w Login to view Error Messages Unrated
222 During re-indexing I notice that there is a message on the bottom right hand of my screen which says Login to view Windows Unrated
223 The Software continually showed the following error:- "Error in HTML Control Error number 1440 .x.x. Login to view Error Messages Unrated
224 How to Register MAPI ActiveX on Windows Login to view Email Unrated
225 I initially installed the application on a stand alone PC but now I want to share it out across the Login to view Account codes Unrated
227 How do I use the Support Tool to send and receive data via Email? Login to view Support Unrated
229 I have found that on most of our pc’s (Windows 7 only) that all Marine Software modules, when they a Login to view Windows Unrated
233 When I try and run the MPM system I get a DO window as shown below and then the program exits. Thi Login to view Error Messages Unrated
234 How do I configure and use TeamViewer from the Marine Software Internet Support Tool Login to view Support Unrated
236 I want to use FRS or DFS on my Windows 2000/2003/2008/2012 Server to replicate the Marine Software d Login to view Installing Software 50 %
239 When attempting to send an email (e.g. for a registration code or file attachment between office/ves Login to view Email 50 %
240 I have Microsoft Office or Outlook 64bit installed. How do I get the Marine Software applications Login to view Email 50 %
241 I keep getting file access errors or mslsema.dat errors. I use my laptop at home and have activated Login to view Network Troubleshooting Unrated
244 How can I upload my Office (OPM) system's database or a Ship-in-the-Office to Marine Software using Login to view General Unrated
246 What is Windows Share Caching and how do I turn it off? Windows XP and above allows users to cache Login to view Account codes 50 %
248 When opening the software I receive the following error The ordinal 459 could not be located in ur Login to view Windows system files Unrated
249 Will Marine Software applications work on Windows 10? View Solution Windows 49 %
250 Can I use System5 email with Marine Software Applications Login to view Email Unrated
251 When I delete a file or folder in Windows 8 or Windows 10 it just disappears without any warning. View Solution Windows 49 %
252 I receive mslsema.dat error or a Network connection error in a text file. Login to view Network Troubleshooting 49 %
253 When print previewing a report why does "Error loading printer driver" display? Login to view Printing Unrated
256 When 'Print Previewing' the message "mpwin.exe has stopped working" appears. Note: mpmwin.exe can b Login to view Printing Unrated
267 Maximum Number Of Seats Available When Logon to the Application, the following screen is displayed Login to view General 50 %
268 Computers Clock I can't access MPM, An error comes up - This will occur if any computer on the Login to view General Unrated
269 Marine Software Applications are not able to open PDF document attachments in PDF format. Screen gr Login to view Documents Unrated
271 Data Integrity When running MPM the following screen is displayed, and MPM closes. NOTE: This s Login to view Error Messages Unrated
277 On opening the software a message is displayed saying that there has been an error and the system is Login to view Error Messages Unrated
281 I'm constantly receiving "Access Denied" errors. I've ensured all permissions are reset to "Everyone Login to view Network Troubleshooting Unrated
284 When running a Reindex File, a message appears informing that other users are logged in or "unable t Login to view Error Messages Unrated
289 The Marine Software application will not Run when I double click on the EXE file on the network. Login to view Windows Unrated
290 "There is no disk in the drive, please insert a disk \Device\Harddisk2\DR2. Login to view Windows Unrated
293 How to send MPS data to the Helpdesk by email (Leaving system shutdown to users) Login to view Support Unrated
294 How to send MPS data to the Helpdesk by Email (Not Shutdown) Login to view Support Unrated
297 How do I share C:\Marsoft folder to other users on the network & permissions settings Login to view Windows Unrated
304 How do I share C:\Marsoft folder to other users on the network for Windows 8 and above Login to view Windows Unrated
308 Marine Software Closing - Network File Error Login to view Account codes Unrated
310 appWin.exe is not a Visual Foxpro .exe file. Login to view Error Messages Unrated
311 Application will not start running. Login to view General Unrated
313 How do I automatically run ADR Cloud/UNC Sync from Scheduled Task Login to view Automatic Data Replication (ADR) 100 %
315 Turn Off SMB Share Cache on NAS/SAMBA Shared folder Login to view Account codes Unrated
317 Computer date causing shutdown. Login to view Error Messages Unrated
318 Table Error on MSKTREE.DBF - This can happen on all Marine Software apps - MPM, MSM, OPM, OSM... Login to view Error Messages Unrated
319 Error when printing a QUOTE RFQ - 'Title Band Error...' Login to view Account codes Unrated
320 Output a Directory Listing to a text File. Login to view Account codes Unrated
321 Cannot open file Login to view Error Messages Unrated
322 Scheduled Task not working Login to view Automatic Data Replication (ADR) Unrated
323 Network Discovery and Configure Sharing in Windows 10 Login to view Network Unrated
329 RDS Publishing an App located in a share Login to view Installing Software Unrated
335 When opening the software I receive an error message which says "Unable to open table " Login to view Error Messages Unrated
337 Registering Software Login to view Registration Unrated
345 Backup still running Login to view Backups Unrated
346 Print Preview Layout not fitting (Windows 10) Login to view Reports Unrated
348 Unable to set Trusted Zone in Internet Options Login to view Installing Software Unrated
349 Clear Temporary Files Login to view General Unrated
354 Software Version Number and Date. Login to view General Unrated
355 Changing the Administrator's password? Login to view General Unrated
359 Data Transfer & Backup Login to view Account codes Unrated
360 MPM Data Transfer Login to view Data Transfer 0 %
362 Exe files are blocked from running. Login to view Windows Unrated
363 Marine Software Applications cannot launch outlook correctly. Login to view General Unrated
364 Office OLE Automation is not working when trying to send an email. Click-to-Run Login to view Windows Unrated
365 %TEMP% folder deleted on Windows 2019 Server Login to view Error Messages Unrated
366 Sharing Marine Software Apps to other users on the network without a Windows Server Login to view Network Troubleshooting Unrated
367 Outlook O365 won't sign in Login to view Email Unrated
368 FTP Downloads Login to view Windows Unrated
369 The Print Preview is Blank (with Page 1 of 0) and printing to PDF produces corrupt file Login to view Reports Unrated
370 Remote Desktop backup server c:\marsoft_backup folder Login to view Backups Unrated
371 Protected Folders & Ransomware Protection Login to view Windows Unrated
372 Ping all PC's on a subnet command line Login to view Network Troubleshooting Unrated
373 ADR Sync Fails / Test fails Login to view Automatic Data Replication (ADR) Unrated
374 When generating an email in the software the from address is incorrect Login to view Email Unrated
376 When opening the support tool I receive a "Workstation Update Needed" messagebox. Login to view Updating Software Unrated
377 When I click the Navigator or Activity button I receive an OLE error Login to view Error Messages Unrated
378 How do I configure Marine Software Applications to send email via Outlook Login to view Email Unrated
381 Software Opens But Closes Soon After Login to view General Unrated